Greentone Support

Having trouble getting Greentone up and running, or just have a question? This page collects the most common fixes and how to get in touch.

Email Support Read the Manual Report a Bug
Quick Info
  • Latest version: v1.0.3
  • Formats: VST3 (Windows, macOS), AU (macOS x64/arm64)
  • Hosts: Most major DAWs on Windows & macOS, including Audacity.

Before you contact me

These quick checks solve most issues:

Update

Make sure you’re running the latest version of Greentone and your DAW.

System requirements

Greentone supports macOS 11.0 amd64/arm64 and Windows 10/11 x64.

Plugin paths

Verify your DAW is scanning the folder where Greentone is installed.

Try a blank session

Test Greentone in a new empty project to rule out session-specific issues.

Frequently asked questions

  1. Confirm you installed the correct plugin format for your DAW (VST3/AU/AAX).
  2. Open your DAW’s plugin manager and force a rescan of plugins.
  3. Check that the Greentone plugin file is in a folder your DAW scans.
  4. On macOS, make sure you allowed the plugin in System Settings → Privacy & Security if you saw a security warning.

  • Make sure Greentone is inserted on a track with an input signal (guitar, reamp, etc.).
  • Check the input and output meters inside Greentone – if input is flat, your DAW might not be sending audio.
  • Ensure the plugin is not bypassed in your DAW’s insert list.
  • Disable any other plugins on the track as a test to rule out conflicts.

  • Increase your audio buffer size slightly in your audio interface settings.
  • Freeze or bounce other heavy tracks to free CPU.
  • Make sure you’re not running multiple heavy amp models in parallel unintentionally.
  • Close other CPU-intensive background apps (browsers, screen recording, etc.).

  • Double-check that you’re entering the exact email and license key from your purchase confirmation.
  • Deactivate on old machines if you’ve reached the activation limit (if applicable).
  • Temporarily disable VPN or aggressive firewall tools and retry activation.

Troubleshooting by category

Installation & Setup
  • Greentone not appearing in your plugin list
  • macOS Gatekeeper / security warnings
  • Moving plugin files to a custom folder
Audio & Performance
  • No sound / very low output
  • Latency and monitoring settings
  • CPU usage and glitches
Crashes & Bugs
  • DAW crashes when loading Greentone
  • Preset loading issues
  • Unexpected behavior with certain sessions

Contact support

When you contact me, including the details below helps us solve your issue much faster:

  • Your operating system and version (e.g. Windows 11, macOS 14.5).
  • Your DAW and version (e.g. Reaper 7.x, Ableton Live 12).
  • Greentone version (see the About screen in the plugin).
  • Your audio interface and sample rate / buffer size.
  • A short description of what you were doing when the problem occurred.
  • Any crash logs or screenshots if available.
Contact Greentone Support
Optional: attach logs / presets

If Greentone has an option to export a support bundle, attach that file to your email. Otherwise, feel free to include:

  • A problematic project file (if it’s safe to share).
  • Preset files that trigger the issue.
  • Short audio examples (before/after, or when the issue occurs).